Returns

We do not offer shipping protection or loss coverage as a separate product. If an order arrives damaged or is not what you ordered, contact us with photos within 24 hours and we review the claim.

If the error is ours, we reship the correct product the same day at our cost, and you keep what you received. Anything less clear — including an order that does not arrive — is handled case by case.

Unopened products in their original packaging may be returned within 14 days of delivery, provided they have been kept in their stated storage conditions throughout. Return shipping is your responsibility unless the return is our error.

We cannot accept the return of any product that has been opened or reconstituted, or that has been stored outside its stated conditions. Once the storage chain is broken we cannot verify the material, and we will not resell anything we cannot stand behind.

Refunds for orders paid in cryptocurrency are issued in cryptocurrency to a wallet address you provide, for the U.S. dollar amount approved, once the return is received and inspected, or once we agree a refund rather than a reship for a damaged or incorrect order. A cryptocurrency payment is not reversed automatically to the wallet it came from.

Refunds for orders paid by bank transfer are returned to the bank account the payment came from, for the U.S. dollar amount approved, once the return is received and inspected, or once we agree a refund rather than a reship for a damaged or incorrect order.